Troubleshooting

Since ELAT is only working on the browser, it is directly affected by any restrictions or errors Chrome (or Firefox) might suffer. Another issue caused by this client-side configuration, is that there is no way for developers to know if a user is having an issue! There is no server, so it’s all up to the person in front of the keyboard to figure it out.

Some things to try are:

If you’re only trying Sample Data, and ELAT is not showing anything

  • Clear the database

    1. Click on Clear Database

    2. Accept

    3. Reload the page and try again

  • Check the error messages

    1. Open the Console: in Windows and Chrome, press the F12 key or Ctrl + Alt + J. In Mac, press Cmd + Option + J

    2. The problem may be in your configuration, if it looks like an issue in ELAT, let us know here

If you’re only trying Sample Data, and ELAT is stuck in “loading”

Work in progress

If you have uploaded metadata and logfiles, and ELAT seems to be stuck “loading”

Work in progress

If you’ve already seen your graphs and it’s suddenly stuck in “loading”

  • Process the graphs again

    1. In Graph Options, press Delete and Update

    2. Reload the page to force ELAT to re-process all the indicators and graphs.